Effective Date: August 31, 2026

At Boys Their Toys, we want you to feel confident about every purchase you make from us. This Return Policy explains which items qualify for a return, the condition they must be in, and the steps you need to follow to request and complete a return.

Please review this policy before starting a return so the process can be completed as smoothly as possible.

All monetary amounts mentioned in this policy are in USD.

Return Window

You have 30 calendar days from the date your order is marked as delivered to request a return for an eligible item.

Return requests submitted after the 30-day return period generally cannot be accepted.

We recommend contacting us as soon as possible if you believe you need to return an item.

What Can Be Returned

You may request a return if any of the following applies:

  • The item arrived damaged during transit.
  • You received a defective item.
  • You received the wrong item.
  • You changed your mind after receiving the item.
  • The item is within the eligible 30-day return period and meets all applicable return conditions.

All return requests are reviewed to confirm that the item meets the requirements of this policy.

Conditions for a Valid Return

To qualify for a return, an item must:

  • Be returned within 30 calendar days of the delivery date.
  • Be unused and in its original condition.
  • Include the original packaging, box, papers, accessories, and other materials that were included with the order, where applicable.
  • Show no signs of damage, modification, misuse, or excessive wear caused after delivery.
  • Be accompanied by proof of purchase or a valid Boys Their Toys order number.

Items that do not meet these conditions may not qualify for a refund.

Return Authorization

Before sending any item back, please contact us at support@boystheirtoys.shop to request return authorization.

Please do not send an item to our business address without receiving return instructions from our support team first. Unauthorized returns may be delayed or may not be accepted.

Once your return request has been reviewed and approved, we will provide you with the applicable return instructions and the correct return shipping address.

Who Covers Return Shipping

Returns Due to Our Error

If the return is necessary because the item:

  • Arrived damaged,
  • Is defective, or
  • Is the wrong item,

please contact us within 48 hours of delivery and provide:

  • Your order number
  • Clear photos of the item
  • Clear photos of the outer shipping packaging, where applicable
  • A brief description of the issue

If the return is approved and the issue is determined to be our responsibility, we will provide a prepaid return shipping label at no cost to you.

Returns Due to Change of Mind

If you simply changed your mind and the item is otherwise eligible for return, you are responsible for the return shipping cost.

Original outbound shipping charges are non-refundable for change-of-mind returns.

No Restocking Fee

We do not charge a restocking fee on approved returns.

Restocking Fee: $0.00 USD

Exchanges

We currently do not offer direct exchanges.

If you would like a different product, you may return your eligible item in accordance with this policy and place a new order separately for the product you prefer.

Items That Cannot Be Returned

The following items are generally not eligible for return:

  • Products that have been used, damaged, modified, or altered after delivery.
  • Products that are missing their original packaging, accessories, or included materials where those materials are required for the return.
  • Products showing damage caused by improper use, misuse, neglect, or handling after delivery.
  • Items for which the return request is submitted after the 30-calendar-day return window.
  • Gift cards, if offered by Boys Their Toys.

Shipping Your Return Safely

We strongly recommend using a shipping service that provides tracking when returning an item.

Customers are responsible for keeping proof of shipment and tracking information until the return has been received and processed.

We cannot be responsible for a return shipment that cannot be verified as having been shipped or delivered to the authorized return location.

Refund Processing

Once an approved return is received and inspected, any applicable refund will be processed in accordance with our Refund Policy.

For additional information about refund processing and timelines, please review our Refund Policy.

Refunds are generally issued to the original payment method used for the purchase.

Please note that your bank or payment provider may require additional processing time before the refunded amount appears in your account.

Cancelling an Order Instead

If you would prefer to cancel your order before it ships, please contact us as soon as possible.

Cancellation requests can generally be accommodated only if the order has not yet entered fulfillment or been handed over to the shipping carrier.

Once an order has entered fulfillment or has shipped, cancellation may no longer be possible.

For additional information about order processing and shipping timelines, please review our Shipping Policy.

Questions About Returns

If you have any questions about this Return Policy or need assistance with an existing return request, our support team is available to help.

Store Name: Boys Their Toys

Legal Business Name:U C, Inc

Website URL: https://boystheirtoys.shop/

Business Phone: +1(954) 624-7707

Email: support@boystheirtoys.shop

Business Address: 4944 N Pine Island Rd, Sunrise, FL 33351, United States

Customer Support Hours: Monday to Friday, 9:00 AM to 5:00 PM

Live Chat: Available 24/7

Response Time: Within 24 to 48 hours during business days

Time Zone: America/New_York (Eastern Time)

For further assistance, please visit our Contact Us page.

You may also find helpful information in our Return Policy, Refund Policy, Payment Policy, Shipping Policy, FAQs, Privacy Policy, and Terms of Service.