Effective Date: August 31, 2026

This Refund Policy explains how Boys Their Toys handles refunds once a returned item has been received, how long the refund process typically takes, and what to do if something does not go as expected.

If you are looking for information about how to return an item, including return eligibility and return conditions, please review our Return Policy.

All monetary amounts referenced in this policy are in USD.

How the Refund Process Works

Once your returned item arrives at our facility, our team will inspect it to confirm that it meets the applicable return conditions, including being unused and returned with its original packaging and required accessories, where applicable.

After the inspection is complete, we will send you an email confirming whether your refund has been approved or, in rare cases, declined.

Approved refunds are issued to the same payment method originally used to place the order. We cannot redirect a refund to a different card, account, or payment method.

How Long Refunds Take

Once we have received and inspected your return, approved refunds are typically processed within 10 business days.

After we issue the refund, your bank, credit card company, stripe, or other payment provider may require additional time to post the funds to your account. The time required for the funds to appear may vary depending on the payment provider and financial institution.

If Your Refund Hasn’t Arrived

If you have not received your refund after the expected processing time, we recommend taking the following steps:

  • Double-check your payment account or bank statement.
  • Contact your payment provider to ask about its refund processing times.
  • Check with your bank, as some financial institutions may take additional time to post refunds.

If you have completed these steps and still need assistance, please contact us at support@boystheirtoys.shop, and we will be happy to look into the matter.

Refused or Undeliverable Orders

If an order is refused or returned to us because of an incorrect or incomplete shipping address, failure to accept delivery, or another reason not caused by shipping damage, carrier error, or an error on our part, we may deduct the original outbound shipping charge and any applicable carrier return fees from the refund.

Refunds on Damaged, Defective, or Incorrect Items

If your refund is related to an item that arrived damaged, defective, or incorrect due to an error on our part, we will not deduct the original shipping charge from your refund.

Please report damaged, defective, or incorrect items within the timeframe specified in our Return Policy and provide the requested order details and photographs when applicable.

Once the returned item is received and approved, we will process the applicable refund according to this policy.

Partial Refunds

In certain circumstances, a partial refund may be issued if an item is returned with minor signs of use, wear, or damage that affect its resale condition but do not completely disqualify the item from receiving a refund.

If a partial refund applies, we will explain the reason and the refund amount in the email confirming the outcome of your return.

Refunds and Promotional Discounts

If your order was placed using a discount code, store credit, or promotional offer, any refund will generally reflect the actual amount paid for the returned item rather than its original full price.

Any applicable refund will be calculated based on the terms of the promotion and the amount actually charged at the time of purchase.

Return Shipping and Refunds

Return shipping costs are handled according to the circumstances of the return and our Return Policy.

For approved returns caused by damage, defects, or an incorrect item sent by us, applicable return shipping costs may be covered as described in our Return Policy.

For change-of-mind returns, the customer is generally responsible for the return shipping costs, and original outbound shipping charges are non-refundable, unless otherwise stated.

Order Cancellations

If you wish to cancel an order, cancellation may be possible if the order has not yet been fulfilled or shipped.

Please contact us as soon as possible after placing your order. For additional information about cancellations, please review our Shipping Policy.

Questions About Your Return or Refund

If you have questions about a return or refund, our customer support team is happy to assist.

Store Name: Boys Their Toys

Legal Business Name:U C, Inc

Website URL: https://boystheirtoys.shop/

Business Phone: +1(954) 624-7707

Email: support@boystheirtoys.shop

Business Address: 4944 N Pine Island Rd, Sunrise, FL 33351, United States

Customer Support Hours: Monday to Friday, 9:00 AM to 5:00 PM

Live Chat: Available 24/7

Response Time: Within 24 to 48 hours during business days

Time Zone: America/New_York (Eastern Time)

For further assistance, please visit our Contact Us page.

You may also find helpful information in our Return Policy, Shipping Policy, Payment Policy, FAQs, Privacy Policy, and Terms of Service.